FAQ

We strive to make life easier for developers and businesses. The technology we use is top-notch. We offer outstanding support 24 hours a day, seven days a week.

Frequently Asked Questions

With shared hosting, there will be multiple sites using the resources of a single server. Usually, you’ll be partitioned a certain amount of server resources your site can utilize. Typically, shared hosting plans are some of the most affordable plans out there. When you have a shared web hosting plan, you’ll have access to a certain portion of server resources, defined by the hosting company you end up choosing. You’ll typically have access to the server environment through an integrated control panel. Shared hosting is also very beginner friendly, as server maintenance and any other necessary tasks are managed by the hosting company. The only thing you’re responsible for is your own website.
Shared hosting is the perfect fit for beginners who are just getting started online. Since shared hosting is typically geared towards beginners the setup process is usually very intuitive and the host handles the more complex tasks. By choosing a shared host you’ll also enjoy other benefits including:

Cost savings as shared hosting is the cheapest form of hosting available:

Shared hosting can usually be easily upgraded to higher packages No technical skills required:

Built-in cPanel integration, so site management is a breeze
Shared Hosting is a regular low-cost web hosting solution suitable for the vast majority of personal and small business web sites, and is provided under our Shared Starter, Shared Classic and Shared VIP. For those customers with demanding or high traffic sites, or for those looking to host a web site with faster speeds, Business Hosting is recommended - these are all the plans with "Performance" in the title. These plans include more resources (up to 5 CPU Cores & 8GB RAM) and also include caching technology to make sites incredibly fast, with LiteSpeed server-side page cache, along with Redis and Memcached backend caches.

We'd recommend our Business hosting plans for e-commerce stores, high traffic sites, or for those customers who want to leverage our server side caching technology so that their site loads as fast as possible.
Yes you can upgrade at any time. If you are upgrading from Shared Hosting to Business Hosting we will need to migrate your account to a different server and will arrange a convenient time to do this for you with minimal downtime.
Will my account be backed up? We perform a free daily backup for all accounts. We perform this backup for all our clients on Amazon S3 servers for all domains hosted on our servers via Jet-backups and those backups remain for 1-3 days. For us to be able to perform this daily backup to any client, accounts should not exceed 3.5 GB of disk space. If your website has exceeded 3.5GB and you want us to back it up daily with others, kindly reach us by opening a support ticket
You can pay monthly or for 1, 2 or 3 years up front. If you decide to pre-pay, we give you some great discounts on our ongoing pricing. A one year prepayment gives you 2 free months, a 2 year prepayment gives you 6 free months and a 3 year prepayment gives you a whole year free!