Customer Agreement!

Lucenthost provides web hosting, domain registration, Cloud hosting, and SSL certificates. All customers should agree on all terms and conditions stated prior to their signing up for any of the hosting plans and services mentioned on Lucenthost.

You shall agree to use only licensed and legal third party software in connection with your use of our services. Lucenthost reserves the right to suspend or cancel a customer’s access to any or all services provided, at any time, or when Lucenthost decides that the account has been inappropriately used or otherwise.

Indemnification

Customer agrees that they will protect, indemnify, save and hold Lucenthost harmless from any and all stipulations, liabilities, losses, expenses, and claims, as well as reasonable attorney’s fees assessed against Lucenthost, its agents, customers, officers, employees and administration that may arise or result from any service provided or performed or agreed to be performed or any product sold by it’s customers, agents, employees or assigns.

Customer agrees to defend, indemnify and hold Lucenthost harmless against liabilities arising out of –

Any injury to person or property caused by any products sold or distributed in association with Lucenthost Services;

The loss of any electronic files furnished by customer (Or customer’s customer);
Copyright violation and any defective products sold to a customer from Lucenthost’s Services.

Conditions

Lucenthost reserves the right to refuse service and/or access to its servers to anyone. The services provided by us must be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any Nigerian law is prohibited. The list of banned content includes, but is not limited to:-

Illegal Material – This includes copyrighted works, commercial audio, video, or music files, phishing, and any material in violation of any regulation or material that is perceived to be misleading.

Warez – This includes, but is not limited to, pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, and encrypting of any of the above.

Also includes any sites which provide “links to” or “how-to” information about such material.

IRC Hosts – Hosting host an IRC server that is part of or connected to another IRC network or server or have a connection to an IRC network. Servers or Virtual hosting accounts, found to be connecting to or part of these networks will be immediately removed from our network without notice. The server would not be reconnected to the network until such time that you agree to completely remove any and all traces of the IRC server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation would result in immediate account termination.

We do not allow any kind of mining activity (Data mining, Crypto currency mining) on our servers.

Prohibited Contents also includes, but is not limited to :

• Any Automated Bots
• Warez Sites
• Hate Sites
• Child Pornography

NOTE: All the conditions outlined above do NOT apply to our Anonymous hosting package.

Unsolicited commercial e-mail/Unsolicited bulk e-mail (SPAM)

Use of our service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violation of this SPAM policy will result in severe penalties.

Upon notification of an alleged violation, we will initiate a full-scale investigation during which, we may restrict customer’s access to the network to prevent further violations. If a customer is found to have violated our policy, we may, at our sole discretion, restrict, suspend, or terminate the guilty hosting account. Furthermore, we reserve the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. We will notify law enforcement officials if the violation is believed to be a criminal offense. Anyone using our service to host websites or services that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their account(s) immediately suspended and an administrative fee of ₦100,000 will be charged to your account. The account will not be unsuspected until such time that you agree to remove any and all traces of the offending material immediately upon reconnection. First violations of this policy will result in a warning and your account will be reviewed for possible immediate termination. A second violation may result in an immediate termination of your account and the administrative fees will be ₦200,000. Severe violations may result in immediate and permanent removal of the account(s) from our network without notice to the customer.

We have a zero tolerance policy for the use of our service towards posting of messages or commercial advertisements which violate the rules, regulations, or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

We also prohibit hosting of publicly-accessible “open relay” SMTP or anonymous remailer service for any purpose, cause, or reason what-so-ever.

Bandwidth

If the customers account exceeds the bandwidth limit, we would inform the customer. If the customer does not wish to purchase extra bandwidth or upgrade his account and continues to exceed their limit, the account shall be suspended until the customer takes measures to ensure that the limit wouldn’t exceed again or when the account is upgraded, which ever is earlier. The account would be reactivated in the following month.

Account Verification

If the customer fails to complete the account verification process then no refund would be provided to such customers under any circumstances.

Uptime Guarantee

Any service interruptions or downtime due to scheduled maintenance by Lucenthost or our network providers will not count towards the uptime guarantee. Lucenthost is not liable in any way for the failure of third party services.

Lucenthost will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for the provision of the Services.

Security

You are responsible for any misuse of your account therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach the security of another account or attempt to gain unauthorized access to another network or server.

Your password provides access to your account. It is your responsibility to keep your password secure.

Sharing your password and account access with unauthorized users is not recommended. You should take care and prevent others from using your account since you will be responsible for the consequences.

Attempting to obtain another user’s account password is strictly prohibited, and will result in termination of service.

You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.

You may not attempt to interfere with service to any user, host, or network (“denial of service attacks”). This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host. Users who violate systems or network security may incur criminal or civil liability. Lucenthost will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Billing Policy

If paying via credit card, debit card, PayPal the account will be setup immediately once the payment is confirmed.

The 6-day money-back guarantee is only applicable for first-time signups. Second time and subsequent sign-ups are not eligible for the same. For instance, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

There will be no refund for domain registration/transfer/renewal, cPanel, Plesk, Webuzo, Control Panel, Cloud, VPS, Paid Support, SSL Certificates, SpamExperts, Windows OS, SQL, and any other paid licenses.

The money back guarantee is provided on Shared hosting, Reseller hosting, WordPress hosting and Email hosting.

No refund will be made if your Service(s) are suspended or terminated for cause.

Suspended Service Renewal Ultimatum

Please note that any hosting account suspended due to overdue payment must be renewed and reactivated within the specified grace period to avoid permanent data loss.

• Shared Hosting Accounts:
  Suspended shared hosting accounts must be renewed within 30 days from the date of suspension. Failure to renew within this period will result in automatic termination of the account and permanent deletion of all data from our servers.
• Anonymous Hosting Accounts:
  Anonymous hosting accounts must be renewed within 14 days from the date of suspension. After 14 days without renewal, the account and associated data will be permanently deleted and cannot be recovered.

This policy also applies to accounts suspended for violations of our Terms and Conditions. In such cases, you must contact us within the respective grace period to resolve the issue and request reactivation. If no action is taken within the allotted time, the service will be terminated automatically.

Refusal of Service

We reserve the right to refuse, cancel, or suspend service at our sole discretion. Lucenthost reserves the right to modify/change the terms of service at all times. All customers would be bound by the newest terms published on the website.

If you have any questions please do not hesitate to contact us.